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Advance booking reduction
A 10% advance booking reduction will be granted on tickets for all Savonlinna Opera Festival events in the 2018 season. The concession is valid July 7–August 31, 2017. The tickets must be paid for by September 30, 2017. The advance booking reduction does not apply to Potluck tickets, which are sold only at our online shop.

Groups
Groups of at least 20 are entitled to a group reduction of 10%. There is no group reduction on tickets purchased online. The group reduction cannot be combined with the advance booking reduction.

Tour operator commission
The commission for tour operators is 5% of the ticket prices (groups of at least 10 persons). Commission is granted only on tickets bought at the Opera Festival Office.

Club Opera
Members of Club Opera (Silver, Gold, Platinum) are entitled to a 10% advance booking reduction on all Savonlinna Opera Festival events. The concession is valid until January 31, 2018. Club Opera members must present their Club Card on booking and pay for their tickets by the given date in order to qualify for the reduction. For details of the Club membership levels see www.operafestival.fi > Club Opera.

Students and children
Students (under 30) and children (under 16) are entitled to a 25% reduction on normal-priced tickets for all Savonlinna Opera Festival events in Olavinlinna Castle (with the exception of price category 7). The number of such tickets per performance is limited. The reduction does not apply to Potluck tickets and cannot be combined with any other reduction. Purchasers must be prepared to present proof of entitlement both on purchasing their tickets and at the door.

Tickets purchased at Lippupiste outlets are delivered on Lippupiste’s terms.

Service charges
We apply the general Lippupiste service charges. These may change in the course of the sales season. Any increases will also apply to bookings already made but not yet paid for.

Online from Lippupiste (www.lippu.fi)
A service charge will be added to the price of the ticket, along with a charge depending on the means of delivery and possibly the means of payment. Tickets can be paid for as a web payment, credit/debit card, with Finnair Plus points or by invoice. Not more than 20 tickets per delivery.

Ticket outlets
Ticket outlets make a service charge depending on the type of ticket.

Booking by telephone
Domestic calls: 0600 900 900.
Monday–Saturday 9–21, Sundays 10–18. Service in Finnish, Swedish and English. €1.98/min+lnc
International calls: +358 (0) 600 900 900; normal international call rates

Invoice and card sales by telephone
The invoice will be sent by post or by email and the tickets will be delivered after receipt of payment, either by post, or by email for you to print out. Tickets ordered by telephone can only be delivered by post.

Tickets paid for by credit/debit card will be delivered by post after payment.

Tickets to be delivered abroad must be paid for by credit/debit card.

Service and delivery charges for all ticket sales
Service charges

Individual tickets:
Tickets costing €15.00–€29.99: €2.50/ticket + delivery charge
Tickets costing over €30.00: €3.50/ticket + delivery charge

Delivery charges
Booking fee: €0
Printout ticket (in PDF format for you to print out): €1
Ticket sent by post (Lippupiste prints out the ticket and sends it by post; also applies to Lippupiste invoice and card sales)
Finland: €8.90/delivery if purchased online, €10 if purchased by phone
Europe: €20/delivery
Rest of the world: €35/delivery
R-kiosk outlet: €1/ticket
Invoice: (payment in instalments)
Additional charge of €5/order for orders made by phone and at our online shop
Lippupiste outlet (tickets purchased online and collected from a ticket outlet): €3.50/delivery. No delivery charge on orders made by telephone.
A web payment charge amounting to 1% of the total ticket sum will be made on tickets paid for with a credit card.
The rates are valid until further notice.
For rates and conditions of sale see www.operafestival.fi

Gift vouchers
Gift vouchers can be made out for any sum and purchased from any full-service Lippupiste outlet (not R-kiosks), at the online shop or at the Savonlinna Opera Festival Ticket Office.

Vouchers
Tickets for the Savonlinna Opera Festival can be paid for with Smartum and Edenred vouchers. These vouchers are valid means of payment at the Savonlinna Opera Festival Ticket Office. The vouchers accepted by individual Lippupiste outlets are given on the voucher issuer’s website. Lippupiste updates the information about the vouchers accepted at individual outlets at www.lippu.fi.
Vouchers can be used to buy tickets for personal use only. In other words, they cannot be used to buy gift vouchers, for example.

Flexi tickets
For summer 2018 we are again selling flexi tickets to ensure that you can still visit the Savonlinna Opera Festival even if your plans change. This option is valid until May 31, 2018.
A flexi ticket entitles you to change your ticket for one of the same price for any performance during the same opera season, subject to availability, but only if it is a flexi ticket bought at an additional charge of €10 per ticket. A flexi ticket also allows you to upgrade your ticket for a more expensive one by paying the balance. There will be a service charge for changing your ticket, and service charges already paid will not be reimbursed.

Flexi tickets can be changed at the full-service outlet where they were originally bought. Tickets bought online or at an R-kiosk can be changed via the Savonlinna Opera Festival Office, tel. 015 476 750.

Potluck tickets
Potluck tickets will be sold (only online) for performances of Otello and Faust in summer 2018. Each ticket costs €70 and entitles the holder to the best available seat (box not included). Potluck tickets can be purchased up to the day before the performance but will not be issued until 15.00 on the day of the performance, at the Festival Ticket Office (Olavinkatu 27, Savonlinna). They will be allocated in order of purchase, beginning with the best available seats selected by the Opera Festival. The Opera Festival cannot guarantee that the buyer of, say, two Potluck tickets will get adjacent seats. The number of Potluck tickets is limited. No reductions are granted on Potluck tickets.

Tickets cannot be refunded or changed, apart from flexi tickets. Force majeure conditions apply to all performances. Tickets will then be refunded on presentation.
The Savonlinna Opera Festival takes no responsibility for lost tickets.

We observe a flexible ticket-pricing policy. The price of the ticket depends on the position of the seat, the production, and the demand for tickets. The price of a particular seat may alter during the season.

The easiest way to check ticket prices and availability is to go to the Lippupiste page for the event of your choice; you will then be redirected to the relevant Opera Festival page.